All our diamond jewellery is handmade. Depending on certain factors, production times can vary. However, the below list will give you a better indication of how long each item takes to produce

Solitaire Items

Solitaire items; solitaire engagement rings, diamond studs, solitaire pendant- 2-3 working weeks approximately*

Multi Stone Jewellery

Shoulder set rings, Halo rings, bridal sets, trilogy rings, eternity rings, diamond set wedding rings- 3-4 working weeks approximately*

Diamond Bracelets, Bangles etc

Diamond Bracelets, Bangles and other multi stone jewellery will take 5-6 working weeks approximately*

Stock Items

Delivery for stock items is 3-5 working days approximately depending on your method of payment. Please contact us for further details*

*All times quoted for producing our diamond jewellery are approximations. We will always endeavour to deliver within these times but as we are making each piece from scratch these times may differ slightly. We will always inform you of any changes. Diamond Heaven will not be liable for delivery times altering

Diamond Heaven are pleased to offer all our U.K based customers free delivery on all jewellery purchases. We ship our jewellery via Royal Mail Next Day Special Delivery. Your item is fully insured whilst in transit and must be signed for upon delivery, please ensure that yourself or someone trusted can be present and sign for the item. Should you not be at the address at the time of delivery, then the package will go to your local sorting depot. A calling card will be left for you.

First step our customers should take is check out our stock range. We have thousands of items in available with our ‘Fast Shipping’ service and can be with you within one working week!

Should you require your item for a specific date, please inform your sales executive at the point of sale in store or confirm via email with your order number if the order was placed online.

Please note, depending on specific requirements, this may not be possible. We will however keep our customers up to date.

Our customers are welcome to arrange a collection from one of our stores. This can either be done at the basket stage of your purchase, or can request via email on [email protected] for your store of choice.

Please note: You will need to bring your order invoice upon collection and proof of I.D, or you will not be able to take the item. If a collection has not been arranged, then you will not be able to take the item. Collections are allowed Monday-Saturday. Strictly NO collections on Sundays.

In the rare event you are not happy with your item, then you are entitled to a full 30-day money back guarantee from the date you receive the piece of jewellery. This would also cover faulty goods. We also offer the opportunity for our customers to exchange your item, should you see something else that you prefer.

Contact us on [email protected] and let us know you would like to return your item.

You will be issued a return number; a returns form will also be emailed across for you to fill in. You may also include a covering letter if needs be.

Please ensure the parcel is addressed as following:

DH Returns*
115 Vyse Street
Hockley
Birmingham
B18 6LP

Your item needs to be returns in its original box and all original documentation. Failure to return the box or any documentation will result in a delay/deduction of your refund amount.

Once you have completed these steps, please send the item back to us via a reputable postal service or courier company. Please note, you are responsible for the returns cost and insuring the item for appropriate amount whilst in transit. Diamond Heaven will not be held responsible for any loss or damage whilst the item is in transit back to us.

Email [email protected] with the date of postage, along with the tracking number so we can track your parcel. Once we receive the item in office, we will confirm via email and proceed with the return/exchange.

*Please refrain from addressing the parcel with the word ‘Diamond’ being mentioned.

Once we receive your returned item, our Returns Department will check the item over before releasing it for a refund. If any item is found to have signs of wear, is damaged, resized by another jeweller or has been mishandled in any way, it will not be eligible for a refund.

If any items have missing diamonds or damage that the customer has no knowledge of, then the item will not be accepted for a refund. Our craftsmen are some of the best qualified jewellers in the country, and all our items are checked thoroughly before dispatch.

Once your return has been approved, please allow 8-10 working days for the funds to return to your account.

If you are not sure whether your item falls under our 30-day money back guarantee, then please contact us on [email protected] or 0345 222 5009.

Bespoke items- Jewellery that has been specially commissioned will not be valid for a refund. There will have been multiple points throughout the commission where you would have had to approve cad designs.

Engraved items- Any jewellery that has had engraving carried out will not be valid for refund, as this has been personalised and cannot be re-sold.

Worn or Damaged items- Any jewellery that has been clearly worn or has suffered damage, whatever that may be whilst in your possession.

All our jewellery is handmade in the Birmingham Jewellery Quarter to your personal requirements.

Yes, we are members of the National Association of Jewellers, Birmingham Chamber of Commerce. We are also Assay Assured.

We are currently in seven locations throughout the U.K. Our stores are in Birmingham, London, Manchester, Glasgow, Cardiff, Leeds and Liverpool.

You can see all our store details by clicking here.

Our only store that requires an appointment booked is our London suite. However, whilst it is not necessary to book an appointment, if you have a specific item you would like to view, we recommend making a booking to ensure we have your desired item in store to view.

Book your appointment by clicking here.

All our stores carry loose certified diamonds in stock for our customers to view, all certified, Lab Grown as well as Natural Diamonds.

We offer an extensive aftercare plan in our workshop based in the Birmingham Jewellery Quarter. We can check and assess jewellery purchased from us free of cost, then regular polishing/sizing/repair at nominal cost.

You can, please get in touch for further details.

You can, please contact the relevant store or website team to arrange this. There is a nominal charge for re-sizing rings.