Doing business for over 70 years, up to now, Diamond Wave has become one of the best diamond sellers in the United States. The seller commits to giving customers the best value and quality diamonds with reasonable price, and over the last 70 years, they always stick to their mission. As a result, Diamond Wave has gain fame as well as customers’ trust. Factors that turn Diamond Wave into the best diamond seller are diamond’s quality, reasonable price, excellent customer service and customer policies.
Diamond’s quality:
Diamonds provided by Diamond Wave are 90% Canadian mined. This means that Diamond Wave owns their own diamonds, and they don’t have to rely on other diamond providers. This point differs Diamond Wave from other diamond sellers because it allows Diamond Wave to be always proactive in selecting and designing diamond products, and most of them are hand selected to ensure the high quality diamond. In addition, the seller never sells off make diamonds like many other jewelry stores. They sell cut diamonds which are hand selected and have to undergo the thorough manufacturing process and quality check.
Price:
For high quality diamonds by Diamond Wave, a lot of people may think that they cost them an arm and a leg. However, according to some statistics and comparisons in price, a diamond product by Diamond Wave costs customers $200 lower than other competitors for the same product. Diamond Wave is well-known for selling high quality diamonds with reasonable price. Hence, buying their products is not only an economical option but also a long term investment.
Customer service:
Most of the buyers totally agree that Diamond Wave serves them with excellent and outstanding customer service. Staff always gives customers personal and professional supports such as online chat, personal phone calls and emails to provide them with useful and detailed information about products, and all of the customers’ concern and questions are resolved immediately and appropriately. Especially, Diamond Wave always offers instant customer service regardless of time and geographical distance. Customers can keep in contact with the company even during holidays such as Christmas or Thanksgiving. Instant and quick shipment and delivery are another strong point of Diamond Wave.
Customer policies:
Diamond Wave adopts customer policies which are very beneficial to customers:
45-day money back guarantee:
Right after customers decide to buy any products, it will be ship immediately, and the next 45 days from the day of shipment is the time for customers to check the quality of jewelry before giving the final decision. If for any reasons you don’t want to buy it, you can return it to the seller in its original condition.
10-year trade-up guarantee
When buying Diamond Wave jewelry, you can get trade up your certificated diamond for another in the next 10 years. The trade up guarantee ensures the value and price of your jewelry. Regardless of the time you posse it, you still can upgrade your diamond, and you don’t need to pay any fees for the trade up
Customer privacy
Customer privacy is one of the top concerns of Diamond Wave. The company commits to protecting their customers’ personal information.
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